Refund & Return Policy

Effective Date: August 22, 2026

NexaGrid Digital (“we”, “us”, “our”) provides digital marketing, website development, e-commerce management, graphic design, video editing, SEO, social media management, advertising, and other digital services.

By purchasing or using our services, you acknowledge and agree to the terms of this Refund & Return Policy.

1. General Refund Policy

Due to the digital nature of our services, payments are generally non-refundable once the work or service has started.

Before making a payment, clients are encouraged to review the service details, pricing, scope of work, timelines, and deliverables carefully.

2. Advance Payments

Any advance payment made to NexaGrid Digital may be used to allocate resources, begin project planning, purchase required tools or services, or start the agreed work.

Once work has commenced, the advance payment is generally non-refundable, except where otherwise agreed in writing.

3. Cancellation of Services

If a client wishes to cancel a project before work begins, they may contact us as soon as possible.

Refund eligibility will depend on whether any work, planning, research, design, development, advertising setup, content creation, or other project-related activity has already been completed.

If work has already started, NexaGrid Digital may deduct the value of completed work and any non-recoverable expenses before issuing any applicable refund.

4. Website Development Services

For website development projects, payments are generally non-refundable after development, design, content integration, or other project work has started.

If a client cancels a project after work has commenced, the refund, if applicable, will be determined based on the amount of work completed and expenses incurred.

5. Digital Marketing & Advertising Services

Payments for SEO, social media management, Google Ads, Meta Ads, e-commerce management, and similar ongoing services are generally non-refundable for the period in which the service has already been provided.

Advertising budgets paid to third-party advertising platforms are subject to the policies of those respective platforms and may not be refundable through NexaGrid Digital.

6. Graphic Design & Video Editing

Once a design, video, creative, or other digital production work has started, payments are generally non-refundable.

Where revisions are included in the agreed package, we will provide revisions according to the agreed scope of work.

Requests outside the agreed scope may be subject to additional charges.

7. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment or an incorrect payment, please contact us as soon as possible.

After verifying the transaction, NexaGrid Digital may process an eligible refund, subject to applicable payment processing charges and verification requirements.

8. Service Issues

If you believe that a service has not been delivered according to the agreed scope of work, please contact us with the relevant details.

We will review the issue and, where appropriate, attempt to correct or complete the affected work according to the original agreement.

9. Non-Refundable Situations

A refund may not be provided in situations including, but not limited to:

• Work has already been completed or substantially completed.

• The client changes their mind after work has started.

• The client delays providing required information, content, approvals, or access.

• The client does not respond within the agreed project timeline.

• The requested work falls outside the agreed scope.

• Third-party services, tools, subscriptions, or advertising platforms have already been paid for.

• The client requests cancellation after significant project resources have been allocated.

10. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method where possible.

The time required for the refund to appear in the client’s account may depend on the payment gateway, bank, or financial institution.

11. How to Request a Refund

To request a refund or raise a payment-related concern, please contact NexaGrid Digital with:

• Your name

• Email address

• Order or project details

• Payment date

• Amount paid

• Reason for the refund request

We will review the request and communicate the decision after evaluating the project status, work completed, and applicable terms.

12. Changes to This Policy

NexaGrid Digital reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact NexaGrid Digital through the contact details provided on our website.

Website: https://nexagriddigital.com

NexaGrid Digital
Digital Marketing & Web Development Services